When an elevator goes out of service, everything above and below it stops working the way it should. Axxiom Elevator Nashville provides emergency commercial elevator repair across the Nashville metro and elsewhere in Tennessee by travel from a Nashville base.
Our emergency line is answered 24 hours a day, seven days a week, every day of the year — call (615) 772-8005.
If someone is trapped in an elevator, or there is an immediate safety concern, use the elevator’s emergency communication system to reach help, or dial 911. Do not try to force the doors open or climb out of the car. Stay inside and wait for trained responders — the car is designed to hold safely between floors.
Use the emergency communication device inside the car to reach help, or dial 911. Do not try to force the doors open, and do not climb out through the car top or the door gap — that is where serious injuries happen, not from being held between floors. A stopped car is designed to hold safely, and the passenger inside it is safe while they wait. If you are outside the car, talk to the person inside, tell them help is coming, and stay where they can hear you.
Our line is answered 24 hours a day, seven days a week, every day of the year, by a person. That call establishes what the building is, what equipment is involved, whether anyone is in the car, and whether the building has already contacted emergency services. An entrapment is handled ahead of an out-of-service car, and the fire department is the authority for removing a passenger — coordination with them is part of the call, not an afterthought.
The building address and the quickest way in. Which car, by the number posted in the lobby or on the door jamb, if more than one is on site. Whether anyone is in the car and whether they are in distress. Roughly where the car stopped, between which floors. What the equipment did before it stopped — a noise, a door that would not close, a stop at the wrong level. Whether the machine room is accessible and who on site holds the key.
Diagnosis on site, corrective work on all major elevator brands, and hydraulic and traction equipment alike. Where a part is needed, sourcing runs through the wider Axxiom group. Work is documented the same way a preventive visit is documented, so an emergency call produces a written record of what failed and what was done rather than disappearing into a phone conversation. If the fault points at a condition that will recur, that goes in the record too.
Answered 24 hours a day, seven days a week, every day of the year.
The information you need to decide what to do — including when the answer is to do nothing yet.
Work to Axxiom’s standards, with a record of what was found and what was done.
